CONSUMER PROTECTION

In this chapter, you will find key information about the rules that regulate the relationship between consumers and suppliers in Chile

• Regulations and institutional framework: Law No. 19.496 governs this area, and the National Consumer Service (SERNAC) oversees its enforcement. Consumer associations also play a key role.
• Relationship between parties: The law recognizes rights and duties for both consumers and suppliers, and promotes fair, safe, and transparent relationships.
• Mechanisms and penalties: Complaint, mediation, oversight, and legal action processes have been implemented. Violations are penalized by law.